Security & Personal Data
At Askara, we know how valuable and sensitive the data of our users and their patients are. That’s why data protection is one of our top priorities.
Secure servers in France
We use Scalingo to host our application. Scalingo is a French company (located in Strasbourg), which offers ultra-secure servers in the data centers of Outscale (a subsidiary of Dassault Systems) located in France.
Recognized and reliable, this company offers hosting for sensitive actors such as the French government and other health applications.
Compliance with the HDS standard
In accordance with French regulations, we only work with certified service providers “Health data hosts” (HDS) and having obtained ISO 27001 certification.
It guarantees the highest safety standards, verified by independent organizations.
Compliance with the GDPR
In addition to medical data, the personal data of our users are protected. In particular, we respect the GDPR (which allows the right to access, modify and delete personal data). We go further by removing all trackers or analytics tools from our application. We never share your personal or usage data — with anyone
Secure payment
Regarding the subscription to the Askara Pro offer, we manage the credit card payments via Stripe, the world leader in online payments that offers the most high levels of security. We therefore do not have access to your bank details when you subscribe and you can always unsubscribe with a single click.
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Frequently Asked Questions
In what country do you store the data?
All of our data are stored in France.
We use the French company Scalingo, which offers ultra-secure servers. this company offers hosting for sensitive actors such as the French government and other health applications.
Do I have the right to delete my data?
We strictly comply with GDPR standards. You therefore have the right to access, modify and delete your personal data.
Are payments made on Askara secure?
Payments are made by bank card via Stripe, the world leader in online payment that offers the highest levels of security.
Is it legal to transcribe a medical consultation?
Yes. It is perfectly authorized and legally regulated. You do not need to have your patient sign any document. A simple verbal notice is sufficient:
“To improve your follow-up, our practice uses a technology that automatically generates a report of this consultation.”
Why is recording a consultation legal ?
- The data remains strictly confidential, with no external use whatsoever.
- No sharing, no unauthorized distribution: everything is hosted in France, under HDS (Health Data Hosting) certification.
- Askara is GDPR compliant.
- Audio recordings are not stored in the database.
What do patients think about recording medical consultations?
Feedback is very positive.
Not only do your patients appreciate receiving quality care, but they also greatly value getting a clear report sent after the consultation. It’s a tangible sign of your attentiveness, professionalism, and commitment to post-consultation follow-up.
Active Consult is not just about saving you time. It also sends a strong message to your patients: you’re doing everything possible to provide them with the best care — and the best support. Some practitioners even choose to display this information in their waiting room to explain the approach and highlight their expertise and dedication.
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